myrranexolias Financial Education | Master Your Money Stress

Who We Are

myrranexolias operates as a financial stress management platform, helping individuals and families across Australia navigate financial challenges with confidence. We're based at 1/141A Gilbert St, Adelaide SA 5000, Australia, and you can reach our privacy team at contact@myrranexolias.com or +61412802455.

This policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or educational programs. We take your privacy seriously and comply with Australian Privacy Principles under the Privacy Act 1988.

Information We Collect

We collect information that helps us provide better financial guidance and support. This happens in several ways:

Information You Give Us

Contact details like your name, email address, and phone number when you enquire about our services
Financial situation details you share during consultations or assessments
Payment information when you enroll in our programs
Feedback and communications you send us through forms or direct contact
Program participation data including progress tracking and goal setting information

Information We Collect Automatically

Website usage data including pages visited, time spent, and navigation patterns
Device information such as browser type, operating system, and IP address
Location data (general area only) to help us understand our audience demographics
Cookies and similar technologies to improve your website experience

Important: We never collect sensitive financial data like bank account numbers or credit card details directly. All payment processing is handled through secure, encrypted third-party payment processors who maintain their own strict privacy standards.

How We Use Your Information

Your information helps us deliver personalized financial guidance and improve our services. Here's what we do with it:

Purpose	Information Used	Legal Basis
Provide financial consultations and program delivery	Contact details, financial situation, program progress	Contract performance and legitimate interest
Send program updates and educational content	Name, email address, program enrollment status	Consent and legitimate interest
Process payments and manage accounts	Billing information, payment history, contact details	Contract performance
Improve our website and services	Usage data, feedback, technical information	Legitimate interest
Comply with legal obligations	All relevant information as required by law	Legal compliance

Sharing Your Information

We don't sell your personal information to anyone. However, we do share information in specific circumstances:

Service Providers: We work with trusted companies that help us deliver our services, like payment processors, email platforms, and website hosting providers. These partners can only use your information for the specific services they provide to us.
Legal Requirements: If required by law, court order, or regulatory authority, we may disclose your information. This includes situations involving fraud prevention or protecting someone's safety.
Business Transfers: If myrranexolias is sold or merged with another company, your information may be transferred as part of that transaction, but the new owners must honor this privacy policy.
With Your Consent: We may share your information in other situations where you've given us explicit permission to do so.

Third-Party Services: Our website may contain links to other websites or services. This privacy policy doesn't cover those external sites, so please review their privacy policies before sharing any information with them.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you, and ask us to correct any errors or outdated details. We'll respond to these requests within 30 days.

Withdrawal of Consent

Where we're processing your information based on your consent (like sending you marketing emails), you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.

Data Portability

You can request a copy of your personal information in a structured, commonly used format, making it easier to transfer to another service provider if you choose.

Erasure Requests

In certain circumstances, you can ask us to delete your personal information. However, we may need to retain some information for legal compliance or legitimate business purposes.

To exercise any of these rights, contact us at contact@myrranexolias.com with your request and proof of identity. We'll work with you to address your concerns promptly and fairly.

Data Security and Storage

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our approach includes:

Encryption of sensitive data both in transit and at rest using industry-standard protocols
Regular security assessments and updates to our systems and processes
Restricted access to personal information on a need-to-know basis for authorized staff only
Secure data centers with physical and electronic safeguards
Regular staff training on privacy and security best practices
Incident response procedures to quickly address any potential security breaches

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Most program-related information is kept for seven years after program completion, while marketing preferences are maintained until you opt out.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how people use our site. We use:

Essential Cookies: These are necessary for basic website functionality and cannot be disabled
Analytics Cookies: Help us understand visitor behavior and improve our website performance
Preference Cookies: Remember your settings and preferences for a better user experience

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality. We don't use cookies for targeted advertising or share cookie data with advertising networks.

International Data Transfers

While we're based in Australia, some of our service providers may store or process data outside Australia. When this happens, we ensure appropriate safeguards are in place to protect your information, including:

Using service providers in countries with adequate privacy protection as recognized by Australian law
Implementing contractual protections that require overseas providers to maintain Australian privacy standards
Regular monitoring of overseas providers' privacy and security practices

We'll always inform you if your information will be sent overseas and provide details about the protections in place.

Changes to This Policy

We review and update this privacy policy regularly to ensure it remains current and comprehensive. When we make significant changes, we'll notify you by email (if we have your email address) and post a notice on our website.

Minor updates, such as clarifications or formatting changes, may be made without direct notification, but we'll always update the "last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Privacy Complaints

If you believe we've mishandled your personal information or breached Australian privacy laws, you can lodge a complaint with us. We take all privacy complaints seriously and will investigate promptly.

To make a complaint, contact us at contact@myrranexolias.com with details of your concern. We'll acknowledge receipt within 2 business days and provide a full response within 30 days.

If you're not satisfied with our response, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Privacy Policy